www.unknown-company.com
Legal Name: José Miguel Arcusa
Trade Name: Unknown
Registered Address: Pedro Teixeira 10, 6º7 C.P. 28020 Madrid
Tax Identification Number: 73016713Q
Email: marketing@unknown.company.com
This website contains an online store of the entity www.unknown-company.com, which is available to any user who wishes to use it to consume the products offered therein, through their account, commercial relationships that will be governed by the following Terms and Conditions: These Terms of Use and Contracting (hereinafter CUC), as well as our Privacy Policy and Cookie Policy, are accepted by the user by mere use of the website and/or the contracting of any of the products and/or services contained therein. UNKNOWN reserves the right to modify all or part of this clause, with the provisions in force at any time being those that will bind the user both in the use of the website and in the purchases made therein. In this way, the user agrees not to use the website for any unlawful purpose or in contravention of any regulations that may apply. Without prejudice to what is established in the Privacy Policy, the user is informed that electronic documents relating to the formalization of transactions are stored by UNKNOWN for compliance with the legal provisions applicable to it, and copies of the same can be requested through marketing@unknown-company.com. Description of the service When you access our website, the first thing you will see is a black banner where we give you 3 important pieces of information: That orders with a value over €60 currently have free shipping. Please note that this is subject to change or removal, so what is displayed on our website will always prevail. Icons for the shopping cart, access to your profile, the search magnifying glass, and the list of favorites. Just below this banner, you will find a navigation bar that allows you to access the various pages that make up our website. At the time of creating this document, we have these pages: Men Women Countries About Us Remember that from time to time, we may change our product catalog and/or its prices, and only the products displayed on this website will be available. Although we will try to avoid this, it is possible that when you try to purchase one of the products we offer, it may be out of stock or unavailable. In that case, you won't be able to purchase it, but you can always go to the Guides section and follow these steps: Go to our contact page. Select "Stock inquiry." Fill out the form provided. Click the Send button or send an email with the subject to marketing@unknown-company.com. Finally, if you want to get in touch with us, whether it's to get information about our products and services or to let us know that something didn't go well in your purchasing process, click on the contact button. Finally, at the bottom of the page, you will find: An information box through which you can subscribe to our newsletter so we can keep you informed about our promotions, discounts, and interesting news about us. Links to the legal texts of this website. Icons for our social media channels. You can also see icons for the payment methods we accept: American Express, JC, Maestro, MasterCard, PayPal, and VISA. External Links It's possible that this website may send you to other websites through links. However, UNKNOWN does not control those sites or their content, which are in fact subject to their own terms and conditions. Therefore, UNKNOWN is not responsible for the quality, accuracy, or truthfulness of those sites. Age You declare that you are of legal age and have the necessary legal capacity to be bound by this agreement and to use the Service in accordance with these CUC, which you fully understand and acknowledge. You declare that all information provided to access the Service, before and during its use, is true, complete, and accurate. Intellectual and Industrial Property The content and information of the Service (including data, text, sound, image, or computer code), as well as the infrastructure used to provide such content and information, is owned by UNKNOWN or has the corresponding authorizations for its use. Furthermore, modification, reproduction, duplication, copying, distribution, sale, resale, and other forms of exploitation for commercial purposes or equivalents of the Service are prohibited. For any other use of the content of the Service, you need our prior written consent. User Content You can contribute to the Service in various ways, such as participating in contests we organize, sending us creative ideas or photos, or making suggestions (hereinafter "Content"). We can use your Content in various ways, such as displaying it on the website, reformatting it, translating it into other languages, editing it for clarity, correcting grammatical errors, creating derivative works from it, promoting it, or distributing it. Therefore, by submitting content, you grant UNKNOWN a worldwide, non-exclusive, free, transferable, and sublicensable license over that content until it is removed. This means that the content remains yours, but thanks to that license, UNKNOWN can: a) use, reproduce, modify, adapt, translate, distribute, and publish the Content, create derivative works from it, display and exhibit it worldwide, by any known means and for any legitimate purpose; and b) use the name you send in relation to that Content. Validity of the Offer The products offered on www.unknown-company.com, and their prices, will be available for purchase as long as they are in the product catalog displayed through the online store. In any case, we, UNKNOWN, reserve the right to make the modifications we deem appropriate, being able to update our products and services based on the market. The prices shown on the website are subject to change. All prices shown in the catalog include all applicable taxes and fees, but not the shipping costs that the delivery may incur, depending on the circumstances of the delivery such as the receiving location and the shipping method. However, the inclusion of all applicable taxes may not apply in the case of orders placed from outside of Spain, in which case, during the payment process, fiscal elements derived from the receiving country may be added. UNKNOWN reserves the right to change prices without prior notice. However, after receiving the order confirmation, the prices to be paid for that order will not be affected. Please note that despite the updates we make to the prices of the products we offer on this website, they may contain errors. We will promptly correct any errors that appear, but they will not be binding. Security As mentioned above, the entire purchase process, as well as the transmission of your personal data and credit card information, is carried out on a secure and encrypted page through the SSL protocol. Modifications and Nullity We may update these terms and conditions in the future. If any clause included in these CUC is declared, in whole or in part, null or ineffective, it will only affect said provision or the part thereof that is null or ineffective. The CUC will continue to apply in all other respects, considering that provision, or the affected part thereof, as not included. Claims and Actions arising from the contract This contract is governed by Spanish law. In order to simplify the resolution of claims through civil proceedings and reduce costs, we do not exclude the possibility of using alternative dispute resolution mechanisms in the event of a dispute arising from the conclusion of this contract. You can consult the European platform for conflict resolution via the following link: http://ec.europa.eu/consumers/odr/. All claims arising from the contract will be resolved by the parties, who will seek a friendly settlement within thirty (30) days after the date on which one party notifies the other party in writing of the dispute that arises. The courts that will hear the matter will be those that are applicable according to the law in force at any given time, with the attribution of jurisdiction being governed by current regulations.
Customer Support
For any clarification, issue, or claim, you can contact us through:Email: marketing@unknown-company.comContact section on our website.
About Our Social Media Games
Use of Promotional CodesOnly the use of a single promotional code per order is allowed, meaning you cannot use two promotional codes in a single purchase.Each promotional code can only be used once per user. The validity of promotional codes is limited exclusively to their use on the official UNKNOWN website, unless otherwise indicated in the communication in which they are announced. Promotional codes will be valid until the date indicated in the communication in which they are announced (emails, social media, customer service channels, etc.). In the absence of an explicit date, UNKNOWN reserves the right to cancel any code without prior notice.Codes associated with creators will remain valid until the end of the relationship with them or until they publish a new code; in which case, the new code will become active immediately, replacing the previous one.The general terms of purchase, exchanges, and returns will apply to any order in which a promotional code has been used.Codes are not redeemable for cash.Each code will have specific conditions assigned to it, which will apply exclusively to that code and must be duly explained in the communications in which they are announced.Security MeasuresWe implement all necessary technical and organizational measures to protect the security and integrity of both personal and non-personal information collected. This protection covers unauthorized access as well as accidental alteration, loss, or destruction. The transmission of data you perform through the Service is protected by electronic security techniques on the network, such as the SSL protocol. Furthermore, the information supplied and stored in our databases is equally protected by security systems that prevent unauthorized access by third parties. We make our best efforts to employ the most up-to-date systems for the effectiveness of these security mechanisms. Additionally, we store personal and non-personal information for as long as allowed and required by regulations. Unnecessary information is periodically destroyed. Despite the above, we cannot guarantee the absolute security of the collected information, so you should collaborate and always use common sense when sharing information.
Gift Card Terms
The card is valid for all products on the website, including shipping costs.It has no expiration date.Any remaining amount after the first use will be saved for the next purchase.Returns are accepted only for the person who purchased the card and only if it hasn't been used.Valid only in countries to which we ship from our website.Changes to the Privacy PolicyUNKNOWN reserves the right to modify any information that may appear on the website, without any obligation to give prior notice or inform users of such modifications. It is understood that publication on the website is sufficient notice.These modifications will apply to the use of the website from the date of publication, with the previous versions remaining binding for uses and transactions occurring before the introduction of the modifications.ContactIf you have any questions about this Privacy Policy, contact us by sending an email to marketing@unknown-company.comShipping Costs, Discounts, and Final PriceShipping Costs:Spain (peninsula): Currently, if your order is over €60, standard shipping costs will be free. If the amount is less than or equal to €64, standard shipping (2 to 4 days) will cost €3.90. This period might be longer during sale periods, Black Friday, Christmas, or specific promotions.Europe: For shipments outside the Iberian Peninsula, the shipping price will be calculated at checkout, depending on the destination.Discount: If you have a discount to apply, enter it in the corresponding checkout box after adding your products to the cart. You can easily identify it as "Gift card or discount code." After entering it, click the "Use" button, and the amount of your order will automatically change.Final Price: The final price of your order will be the result of adding the amount of each item, plus applicable taxes and fees. However, this final price will change based on two circumstances: ‣ whether you need to pay for shipping and if you have a discount.Important: The prices of all our products are in euros (€) and include applicable taxes (VAT).Product DeliveryUpon making the purchase, you will receive a confirmation email, and we will work to ensure you receive your order as soon as possible. Once your order leaves our warehouse, GLS will send you an email informing you of the delivery time slot for the next day, keeping you informed of the status. The average delivery time is 2 to 4 business days if the shipping location is within the Peninsula*. This period might be longer during sale periods, Black Friday, Christmas, or specific promotions.If you don't receive the order within this period, contact us through marketing@unknown-company.com or our help assistant, which you can find on our contact page, and we will resolve it with our shipping agency as soon as possible.Return, Exchange, Cancellation, and Order Modification Policy. Right of Withdrawal.You can withdraw from your purchase and therefore return the products purchased freely within 30 calendar days from receiving the product.To return purchased products, you need to keep the items in perfect condition, unwashed or used, and with their labels intact. Otherwise, returns won't be accepted due to hygiene, health, and safety reasons.After requesting the return/withdrawal, you have 14 calendar days to send the product in question to UNKNOWN, provided it's not done at the same time you announce the return/withdrawal.Regarding the cost of returning the item to UNKNOWN, there will be a return cost of €3.90.Returns can be made in various ways, depending on where the purchase was made and the payment method used:*Purchases made online:Go to our contact page.Select "I want a return."Fill out the form provided.Click the Send button or send an email with the subject to marketing@unknown-company.comb) Purchases made in pop-ups or event stands are not eligible for exchanges or returns.After receiving and verifying the product's compliance with the stated requirements, UNKNOWN will proceed to refund the corresponding amount within a maximum of 5 business days. The refund will be processed using the same payment method used for the original purchase, and it may take between five and fifteen business days for the amount to appear in your bank transactions.The refund amount will be the price of the returned item minus €3.9 for shipping costs. Initial shipping costs are non-refundable.Any return requested from a non-European Union country must be carried out at the customer's expense and cost, as it's considered an extraordinary shipping method. This includes transportation costs and import taxes in the destination country (Spain), which must be paid within 30 days from the date of the product purchase. Once you've paid both costs and we receive the product in our warehouse in accordance with the previously stated conditions, we will refund the remaining balances.Regarding exchanges, they can only be done onlineExchanges have a cost of €3.90 and are only available for Spain and Portugal. Exchanges are not considered withdrawals, which are governed by the above paragraphs.To exchange the products you've purchased, you need to:Keep the items in perfect condition, unwashed or used, and with their labels intact.Go to our contact page.Select "I want a return."Fill out the form provided.Click the Send button or send an email with the subject to marketing@unknown-company.comSecond Exchange Policy: In the case of a second exchange request, a fee of €5 will be charged for handling costs.Cancellations: If you want to cancel your order, follow these steps:Go to our contact page.Select "I want to cancel."Fill out the form provided.Click the Send button or send an email with the subject to marketing@unknown-company.comHowever, if your order has already left the warehouse, we will check its status and advise you on how to proceed.Modifying a Product or Size in My Order: If you want to modify a product or size in your order, follow these steps:Go to our Help page.Start our Help assistant.Select the option "I have an issue."Select "I want to change to a different item."Fill out the form provided.Click the Send button.Both cancellations and modifications can be processed if the orders haven't already left the warehouse; otherwise, you'll have the right to operate in accordance with the provisions for withdrawals/returns.In all these situations, we will try to resolve your issue as quickly as possible. In any case, all the rights guaranteed to you as a consumer under the current laws are preserved.Automatically Collected InformationThis information will include:Information collected through cookies or similar mechanisms stored on your device, always with your consent. Check our Cookie Policy for more information.The IP address from which the connection is made, the type of device used, its characteristics, the operating system version, the browser type, language, date, country, time of request, referral URL, or mobile network used (among others).Service usage data and any errors detected during its use.Location data through different technologies: GPS signals sent by a mobile device or information about the nearest Wi-Fi access points or mobile phone antennas. In any case, this data is collected according to your device's privacy settings.Additionally, www.unknown-company.com uses the following services:Google Analytics, an analytical service provided by Google, Inc. based in the United States at 1600 Amphitheatre Parkway, Mountain View, California 94043. For the provision of these services, cookies are used that collect information, including the user's IP address, which will be transmitted, processed, and stored by Google in accordance with the terms set out on the website www.google.com. This may involve transmitting such information to third parties due to legal requirements or when these third parties process the information on behalf of Google. In any case, you can disable Google Analytics cookies from here.Google Drive, for cloud data storage.Webflow for website development.Voluntarily Provided InformationThis information will include:The information, personal or not, that messages sent through the contact channels established in the Service might contain, such as your name, last name, email, or phone number. We use Gmail as a service for email management.The email you provide to subscribe to our newsletter. If you use a third party's email, you acknowledge that you have their consent.Information you provide when participating in our contests. We use EASYPROMOS to manage these events.Information obtained through other services:Primarily through social media platforms like Instagram or Facebook. We have profiles on Instagram and Facebook social media, with Unknown being responsible for the data processing in relation to information published on these platforms. This data will be processed according to what the social media allows for corporate profiles. We will not extract data from social media unless we have the user's explicit consent. If exercising your rights on social media depends on modifying your profile, we will assist and advise you to the best of our ability.
LEGAL NOTICE
Last updated: August 21, 2023
Domain Name: www.unknown-company.com
Legal Name: José Miguel Arcusa
Trading Name: Unknown
Registered Address: Pedro Teixeira 10, 6º7, Postal Code 28020 Madrid
Tax ID (NIF): 73016713Q
Email: marketing@unknown.company.com
PURPOSE
The provider, responsible for the website, provides users with this document to comply with the obligations set forth in Law 34/2002, of Services of the Information Society and Electronic Commerce (LSSI-CE). This document also informs all website users about the terms of use of the website. By accessing this website, each person assumes the role of a user and agrees to comply with the provided provisions and any other applicable legal requirements.The provider reserves the right to modify any information that may appear on the website without prior notice to users. Such modifications will be effective from the date of publication on the provider's website. Previous conditions will remain applicable to uses and transactions that occurred before the introduction of the modifications.
RESPONSIBILITY
The provider disclaims any liability arising from information published on its website that has been manipulated or introduced by a third party unrelated to the provider.The provider's website may use cookies (small information files sent by the server to the user's computer) to perform certain functions essential for proper website functioning and display. Cookies used on the website are temporary and intended solely to facilitate further transmission, disappearing at the end of the user's session. Cookies will not be used to collect personal information.The provider is not responsible for information and content stored, including but not limited to forums, chats, blog generators, comments, social networks, or any other means allowing third parties to independently publish content on the provider's website.
DATA PROTECTION
The provider is committed to complying with Spanish personal data protection regulations, ensuring full compliance with obligations and the implementation of necessary technical and organizational measures for information security.The provider provides users with the Privacy Policy to inform them about the policy on personal data protection.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The website, including its programming, editing, compilation, and other elements necessary for its operation, designs, logos, text, and/or graphics, is the property of the provider or has a license or express authorization from the authors.Reproduction, use, exploitation, distribution, and marketing of any content requires prior written authorization from the provider. Unauthorized use will be considered a serious breach of intellectual or industrial property rights.Designs, logos, text, and/or graphics owned by third parties and appearing on the website belong to their respective owners, who are responsible for any possible disputes.
APPLICABLE LAW AND JURISDICTION
Spanish law applies to all disputes related to this website or activities carried out on it. For resolution of conflicts arising from its use:
a. Consumers and Users: The courts of the consumer's domicile or where the obligation is fulfilled are competent.
b. Entrepreneurs and Professionals: The courts of the city of Madrid have jurisdiction.
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