SHIPPING GUIDES & FAQs

Learn a bit more about our product and shipping policy.

Services

Shipping
2 to 4 days at a cost of €3.9 for Iberia, and 3 to 7 days at a cost of €14 for the rest of Europe.
Products
Our products are of top quality, made from 100% organic cotton, and designed by local individuals.
Exchanges & Returns
The cost of return is borne by the customer and is €3.9 for Spain and €14 for the rest of Europe.
Payments
You can pay with major credit card providers or with PayPal.
Gift Options
At the moment, we do not offer gift cards.
Countries
We currently have two collections featuring Spain and Mexico, but we will soon be launching new collections showcasing other countries.

FAQs

1. What is the concept behind your clothing brand?
Our clothing brand draws inspiration from cities and countries around the world, offering unique designs created by local artists. We aim to capture the essence of different cultures while promoting inclusion and supporting local development.

2. What sets your clothing apart from others?
Our clothing is made from 100% organic cotton, ensuring both comfort and sustainability. Each design is carefully crafted by talented local artists, making our products truly one-of-a-kind.

3. How does your brand support local development?
We prioritize working with local artists, providing them a platform to showcase their talent and contribute to our designs. Additionally, a portion of our proceeds goes towards community initiatives in the regions that inspire our collections.

4. What is the shipping timeframe for orders within Iberia?
For orders within Iberia, you can expect your items to arrive within 2-4 business days. We strive to get your products to you as quickly as possible while maintaining quality.

5. How long does shipping to the rest of Europe take?
Shipping to the rest of Europe usually takes around 3-7 business days. We want customers across Europe to enjoy our world-inspired clothing, and we work to ensure timely delivery.

6. How much are the shipping costs for orders in Iberia and the rest of Europe?
Shipping within Iberia costs €3.9, providing an affordable option for our local customers. For the rest of Europe, the shipping cost is €14. We aim to offer competitive rates while ensuring your items are delivered securely.

7. What is the return policy for your products?
If you're not completely satisfied with your purchase, you can initiate a return within 30 days. Please note that the return cost is €3.9 for Iberia and €14 for the rest of Europe. Our goal is to make the return process as convenient as possible for our customers.

8. How do you ensure the quality of your products?
We take pride in using 100% organic cotton for our clothing, ensuring both comfort and environmental responsibility. Our designs undergo rigorous quality checks to meet the highest standards before reaching our customers.

9. Can I find clothing inspired by specific cities or countries?
Absolutely! Our collections are curated to reflect the diverse and rich cultures of cities and countries around the world. Explore our range to find pieces that resonate with your travel memories or interests.

10. How can I stay updated with new releases and promotions?
Stay connected with us by subscribing to our newsletter and following us on our social media platforms. We regularly share updates about new designs, exclusive offers, and exciting promotions.

11. Is your clothing line inclusive of all sizes?
Yes, inclusivity is a key value for us. We strive to offer a range of sizes that caters to diverse body types, ensuring that everyone can enjoy our world-inspired clothing.

12. How do I support local artists through your brand?
By purchasing our products, you're directly supporting the work of local artists who contribute to our unique designs. We believe in giving artists a platform to showcase their creativity and talent on a global scale.

13. Can I find information about the artists behind each design?
Yes, we believe in celebrating the artists behind our designs. Each product page provides insights into the artist's inspiration and background, adding a personal touch to your purchase.

14. Do you have a sustainability initiative?
Yes, sustainability is important to us. Our use of organic cotton and our commitment to supporting local communities align with our efforts to promote a more sustainable and ethical fashion industry.

CUSTOMER SERVICE

Email
marketing@unkown-company.com
Social media
Instagram unknowncompany_

CONTACT US

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